I still have a problem with the rails. They replaced them twice with new rails at the repair shop, but the left one continues to lift slightly. Has anyone found a solution to this problem?

 

we brought a 2023 Cross from our local dealership and discovered loose roof rails during a home car wash. One side was looser than the other. Brought to the dealership’s attention and discovered from the shop foreman we weren’t the only ones. The shop foreman suggested replacing both sides whish was done over the next 30 days. So far both new rails are holding firmly however since this rail issue I’ve discovered the manufacturer doesn’t offer any accessories to hold things. No cross bars, No rood racks for luggage, containers, bikes anything of the likes only for looks. If you want to haul things on the roof you need to upgrade to the RAV4, Highlander or Sequoia SUV’s

 

I am waiting for my 2024 Toyota Corolla SE Hybrid, and it will come with cross bars already attached to the roof rails. Our 2023 RAV4 SE Hybrid had the roof rails and I ordered OE cross bars and installed them myself. I just assumed the Corolla Cross would be similar and very sturdy. When I pick up the Corolla I will certainly check that out.

 

Somewhere on this thread I’ve complained anout my roofrails. One was very loose and other was so so. Local shop foreman was already aware due to another case. Call to Plano Texas Toyota supply depot sent left & right rails. Right was replaced and left wasn't tightened at factory so was tied up. Both are much better. After reviewing the build your own “cross” website I do not find any plcs showing cross bars or any accessories for the roof rails. Are they met not to carry anything on the roof? Only cosmetic??

 

I had a similar problem on the 2024 Corolla cross xle. Just bought a new 2024 Corolla cross, and the next day the rails were popping off at the back. I brought it in for Toyota to look at and was told that one side would be reinstalled the other would be replaced. I did overhear the service tech say to someone that the rail should have some flex to it. 🤔 I am currently waiting for my car to be done and we will see how everything looks.

 

this is concerning, I wonder if it can be negotiated to take them off when purchasing (if already installed) to lower the price if the roof railings will be unusable and cause issues.

 

Thanks for the info. My roof rails keep coming up too.

 

I took my Cross to the dealer today for the passenger air bag recall. Checked out good and not needing to be replaced. I asked about the ongoing problem with the roof rails. The service manager said no word from Toyota yet and that the roof rails were junk. I sent a complaint to Toyota three weeks ago. Toyota received it and I haven't heard anything else. I do expect Toyota to do something about this rail issue. I think there are enough customers complaining that at least a service bulletin will be issued. I doubt a recall would be issued. I will post anything coming from Toyota.

 

Yes, i brought it to my dealership attention at least 4 times. Toyota is supposed to be working on it. i, like others, want a fix!

 

Thank you for taking the time to write your experience

Update om my original posting that started this loose railing post. I received a call from the dealerships shop-foreman ie: Toyota told him that the loose railing is suspose to be that way as its a “floating railing” really? I don’t think that a floating railing is a safe for the driver or the public. Wonder what the Highway safety board would about that statement? Anyway we are going through with a total railing replacement before asking that a factory rep come inspect.

09/28/2023
I have been paying attention to other Toyota Cross when I see them which isn’t often but since my last update I’ve seen three tow of the vehicles also have loose rails (which the occupant was unaware of & will check with their respective Toyota dealership) then three days prior to this posting I saw another Cross pull right up next to my while in San Jose, Ca. Asked if I could check the rails out after explaining my issue which he allowed. BINGO solid as a rock!! I said to myself that’s it going back to my dealership and push some buttons. Absolutely no reason for this runaround. And I do go back to the dealership & asked where are the replacement parts? Was told “on back order” I went Ballistic on the service representative and parts department as I felt this was a cop-out response. Then the shop foremen came out and after listening to my rant he suggested calling Toyota’s 1-800 complaint number in Plano Texas which I did and to my delight within four days I got a text message that the replacement rails have been sent. Local dealer also confirmed shipment.

 

Thank you for taking the time to write your experience

 

I've got the same problem. I have a 2022 XLE and started out having a whistling noise at different speeds and depending on blowing winds. The left front rail above windshield was raised up catching the wind and making noise. The dealer replaced the rail and noise stopped. But the rails will lift, kinda curl up especially at the rear depending on temperature. I think there is one bolt under each cover where the crossbars would be attached. The remainder of the rail is held on by double-sided tape. My thought either the tape being used is no good or the rails are a poor design. Its a problem Toyota needs to fix!

 

 

I have this problem. They changed the rails once. No improvement. I'm taking the car in again this week to see what they decided to do with the rails.

 

Please keep me posted as what your dealership does and I’ll do the same.

 

It was a known issue on the 2022 non-hybrid models.