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I haven't yet but I'm definitely doing it soon .. a friend of mine has a 2016 Toyota Highlander. He got it done a couple of years ago. He ordered it online and hooked it up without going to dealer for less than $200. He said it wasn't difficult at all. I looked at it and compared the location to my Cross. The spots looked identical, so I'm ordering it when I get to it. good luck
 

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Uhaul is the only place to get one specifically for the cross as far as I've seen (actually there a few more online stores now). Does not look like the same install as the Highlander unfortunately. Looks like you have to remove the bumper and tail lights. Some clips and some bolts. Doesn't look too crazy but definitely more involved than I was hoping. Reese website has the instructions online (identical to uhaul). Here's the link
 

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Torque setting for the hitch bolts are 20 lb-ft according to their installation instructions. Does this sound low?? Usually I've seen values of 60-120 so this seems a little odd. Anyone have any input by chance...
Thanks

Edit: Never mind, Contacted Drawtite and they responded that it was indeed correct.
 

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Installed the hitch myself. All in all pretty straight forward and the instructions are good. Loosening the trim is the part to be most careful with as the plastic tabs are pretty flimsy. Highly recommend getting some Push pin pliers to make removing the tabs easier and also plastic trim prying tools for the trim (also came in handy for the rear tail lights). Anyways, hitch is nice and hidden... Here are some pics.

Tire Wheel Automotive tire Vehicle Hood
Automotive parking light Tire Wheel Automotive tail & brake light Vehicle
 
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